Rental Policy
CANCELLATION POLICY
In the event that you need to cancel your reservation, you will need to call our office to let us know of the cancellation as well as email a cancellation letter to our office. Only the person that made the reservation can cancel it. Once your cancellation notice is received, we will contact you to confirm receipt of your cancellation letter. Please note that deposits previously made are non-refundable.
DELAY POLICY
The client understands and accepts that Acts of God, unforeseen traffic, road conditions and/or severe weather conditions delay travel. Every effort will be made to dispatch the contracted limousine during these conditions and all attempts will be made to arrive at the designated pick up locations on time. In the event that there is a delay caused by an Act of God, unforeseen traffic, mechanical issues, road conditions and/or severe weather conditions resulting in any of the contracted limousine arriving late at any of the pickup addresses, we will modify the drop off time to reflect the amount of time caused by the delay. You agree that this action will compensate you for the delay and there will be no further liability to us. Should we deem at any time up until the day of the service that said conditions are too dangerous for our chauffeur and/or limousine then we will inform you of such and terminate the service. You will receive a full refund of any payments made to us by you (i.e. deposits, prepaid overtime, balance) within (2) weeks by company check.
INSURANCE
Our limousine is insured to the minimum liability amount mandated by Federal and State law.
DAMAGE POLICY AND FEES
The chauffeur inspects each vehicle before, during and after each rental. In the event of damage suffered, customer shall be responsible for any and all harm and damages suffered by the company, its agents, employees, or third parties, including but not limited to the vehicle, in regard to breakage, burns, or other interior or exterior damage to extent of the actual cost to repair or replace, with a minimum charge of $200.00. There will be NO NARCOTICS, CONTROLLED SUBSTANCES, OR WEAPONS WHICH ARE PROHIBITED AND WILL RESULT IN IMMEDIATE TERMINATION OF THE SERVICE.
The client hereby agrees to hold the company, its agents and employees harmless from any consequences of such wrongful use by customer or client’s guests, including the cost to defend against the same. As well as a clean-up surcharge of $100.00 if there is excessively spilled fluids or excessive trash left in the limousine and a clean-up fee of no less than $300.00 if anyone in the group regurgitates in and/or on the limousine. These fees are necessary due to the costly cleaning, and the downtime for the limousine. The chauffeur will be more than happy to pull over should someone get sick. Also, the fee still has to be paid even if you decide to try to clean it yourself. No exceptions.
Chauffeur has the right to terminate the trip, without refund, if he/she feels that the party is not abiding by the above rules or is putting the vehicle or the chauffeur at risk.
GENERAL RENTAL INFORMATION
The company, or its designated representative, is hereby appointed customer’s attorney-in-fact to sign customer’s signature for additional charges to customer’s credit card for damages, overtime, &/or any changes due & not immediately paid by the customer & is expressly empowered & authorized to charge all costs resulting from damages to said credit card.
Except in the case of willful misconduct or gross negligence of the company, its agents or employees, customer hereby waives any and all claims against company, its agents or employees for injury, loss, or damage, including consequential damages, to customer’s person or property from whatever cause. In addition, the customer waives any right of subrogation with regard to the same.
Neither the company, its agents or employees shall not be liable for any personal property of the customer or customer’s guests, which are misplaced, damaged or left in the vehicle. Company reserves the right to institute and establish rules and regulations of guest conduct, which may be amended from time to time, including termination of rental, without refund, due to non compliant guest conduct.
In the event of a vehicle breakdown, all efforts will be made to supply a replacement vehicle. If a replacement vehicle is sent &/or a customer refuses a replacement vehicle, no refund is due. If no replacement vehicle is available, refund shall be limited to a prorated amount paid by the client for that particular vehicle with no further liability to us. In case of an emergency, the company may subcontract his rental to another limousine service.
The company is not responsible for fulfilling itineraries developed by the customer, which indicates a time that the customer expects to arrive at certain locations after the initial pick up time. You agree to compensate Love The Ride Limousine, LLC as outlined in this contract. You also agree to pay all charges, fees, surcharges, overtime fees and damages.
In the event that you refuse to pay your obligations resulting in Love The Ride Limousine, LLC needing to employ a collection company or an attorney, you agree to fully reimburse Love The Ride Limousine, LLC all attorney fees, court costs, collection fees and any out of pocket expenses that we may incur. A 2% monthly charge will be added to all unpaid balances.
MnDOT384771